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IT Service Request

The IT Service Request process is a critical aspect of an organization's IT department. It ensures employees have access to required IT services for optimal performance, handling requests like password recovery, app access, new hardware provision, software license purchases and upgrades.

Workflow template includes the following steps

Step 1 — Request Submission

The process begins when an employee submits an IT service request via the designated platform. The request should provide all necessary details such as the nature of the issue, the urgency, and any other relevant information.

Due Date

Output Field Conditions

Step 2 — Request Review

The IT department reviews the request, assessing its urgency and impact on the employee's work. This step helps in prioritizing the requests.

Output Field

Step 3 — Request Assignment

Once reviewed, the request is assigned to an appropriate IT staff member or team for resolution.

Due Date

Output Field Conditions

Step 4 — Request Fulfillment

The assigned IT staff member or team works on the request, resolving the issue or providing the required service.



Step 5 — Request Closure

Upon successful resolution, the request is closed. The employee is notified about the resolution and asked to provide feedback.

Output Field

This workflow template can be used as is or edited, added to and expanded upon. You can delete steps you don’t need or add steps specific to the operations of your company.

Streamline your business process by deploying our library workflow template
and then customizing it to best meet your needs

The Purpose of IT Service Request

In the modern business world, the role of IT services is fundamental in ensuring the smooth operation of an organization. The IT Service Request process is a structured system that manages and delivers IT services to employees in a timely and efficient manner. It covers a broad spectrum of requests, including password recovery, access to applications, provision of new hardware, and purchasing and upgrading software licenses. The benefits of having a well-defined IT Service Request process are numerous. It facilitates better communication between the IT department and the rest of the organization, enabling the IT team to understand and address the needs of employees more effectively. It also helps in prioritizing requests based on their urgency and impact, ensuring that critical issues are resolved promptly. This process also promotes accountability and transparency, as every request is logged and tracked, reducing the chances of requests getting lost or overlooked. Furthermore, it allows for better resource management, as the IT department can monitor and control the usage of IT resources, minimizing waste and optimizing utilization. Lastly, a well-managed IT Service Request process can contribute to improved employee satisfaction, as employees are assured that their IT-related issues and needs are being addressed efficiently and promptly.

Streamline your business process by deploying our library workflow template
and then customizing it to best meet your needs

Let Pneumatic Build a Unique Template for You

Pneumatic revolutionizes workflow management by leveraging AI to create custom workflow templates based on user-supplied prompts. Here’s how it works: you provide a brief description of the business process you need. Pneumatic’s AI algorithms analyze the prompt to understand the requirements, and specific tasks involved. Within minutes, a bespoke workflow template is generated in perfect alignment with your specific needs and requirements.

With Pneumatic’s AI-powered workflow template generator, you can engage in full-fledged business process discovery: just describe what’s going on at your company and Pneumatic will formalize it for you as a workflow template.

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You can further customize the generated workflow template by inviting team members and assigning tasks to them, setting deadlines for each workflow and task, and adding conditions and variables to direct the flow of execution and information through each workflow.

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