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IT Bug Tracking

The IT Bug Tracking process involves the identification, investigation, and resolution of software bugs to ensure software quality and reliability.

Workflow template includes the following steps

Step 1 — Bug Identification

The process starts with the identification of a bug or an issue in the software. This could be identified by software testers, developers, or even end users.

Step 2 — Bug Reporting

Once a bug is identified, it needs to be documented and reported. The report should include details such as the nature of the bug, the conditions under which it was identified, and its impact on the software.

Step 3 — Bug Investigation

The development team investigates the reported bug to understand its root cause. This may involve reproducing the bug, reviewing code, and other investigative techniques.

Step 4 — Bug Resolution

After the root cause has been identified, the team works on resolving the bug. This could involve code changes, configuration changes, or other corrective actions.

Step 5 — Bug Verification

Once the bug has been resolved, it needs to be verified. This involves retesting the software under the same conditions to ensure that the bug has indeed been fixed and has not caused any other issues.

Step 6 — Bug Closure

After successful verification, the bug is marked as closed. Details of the bug and its resolution are documented for future reference.

This workflow template can be used as is or edited, added to and expanded upon. You can delete steps you don’t need or add steps specific to the operations of your company.

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The Purpose of IT Bug Tracking

Bug tracking is an indispensable process for any software development team. It plays a critical role in maintaining the quality and reliability of software products. The process of bug tracking involves the timely identification of bugs in the software, extensive collaboration to investigate root causes, and resolution of issues quickly—both before and after deployment. This process not only helps in rectifying the errors but also aids in preventing the recurrence of similar issues in the future. Having a robust bug tracking process can lead to significant improvements in software quality, customer satisfaction, and team productivity. Additionally, it provides a systematic approach to manage bugs and issues, making it easier to prioritize tasks, allocate resources, and track progress. By documenting every bug and its resolution, the bug tracking process also creates a valuable knowledge base that can be used for training and reference purposes. It fosters a culture of continuous improvement and learning, encouraging teams to learn from their mistakes and improve their skills. In a nutshell, the bug tracking process is a key component of effective software development and maintenance, contributing to the overall performance and success of the organization.

Streamline your business process by deploying our library workflow template
and then customizing it to best meet your needs

Use free workflow template
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You can further customize the generated workflow template by inviting team members and assigning tasks to them, setting deadlines for each workflow and task, and adding conditions and variables to direct the flow of execution and information through each workflow.

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