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Damaged or Lost Baggage

A process for managing requests for luggage repairs and lost luggage claims, from claim to compensation payment.

Workflow template includes the following steps

Step 1 — Claim Submission

The passenger submits a claim for their damaged or lost baggage, providing all necessary details.

Due Date

Output Field Conditions

Step 2 — Claim Investigation

The claim is investigated by the airline company to determine the validity of the claim and the extent of the damage or loss.

Output Field

Step 3 — Resolution Determination

A resolution is determined based on the investigation results. This may include repair of the damaged baggage or compensation for the lost baggage.

Due Date

Output Field Conditions

Step 4 — Compensation Payment

The compensation payment is made to the passenger based on the determined resolution.



This workflow template can be used as is or edited, added to and expanded upon. You can delete steps you don’t need or add steps specific to the operations of your company.

Streamline your business process by deploying our library workflow template
and then customizing it to best meet your needs

The Purpose of Damaged or Lost Baggage

The Damaged or Lost Baggage process is a critical one for all airline companies. This process is designed to handle all requests for luggage repairs and lost luggage claims, from the time the claim is made until the compensation payment is made.

Having a structured process for handling these requests not only improves the efficiency of the process but also increases customer satisfaction. When customers know that their claims are being handled in a systematic and timely manner, they are more likely to have a positive view of the airline company.

Furthermore, this process helps to ensure that all necessary steps are taken in handling the claim. This includes the initial claim, investigation, resolution, and compensation payment. Each of these steps is crucial in ensuring that the customer’s claim is handled properly and that they receive the appropriate compensation.

Finally, having a standardized process for handling damaged or lost baggage claims can help to reduce errors and oversights. This can lead to a reduction in costs for the airline company and can also lead to improved customer relations.

Streamline your business process by deploying our library workflow template
and then customizing it to best meet your needs

Let Pneumatic Build a Unique Template for You

Pneumatic revolutionizes workflow management by leveraging AI to create custom workflow templates based on user-supplied prompts. Here’s how it works: you provide a brief description of the business process you need. Pneumatic’s AI algorithms analyze the prompt to understand the requirements, and specific tasks involved. Within minutes, a bespoke workflow template is generated in perfect alignment with your specific needs and requirements.

With Pneumatic’s AI-powered workflow template generator, you can engage in full-fledged business process discovery: just describe what’s going on at your company and Pneumatic will formalize it for you as a workflow template.

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You can further customize the generated workflow template by inviting team members and assigning tasks to them, setting deadlines for each workflow and task, and adding conditions and variables to direct the flow of execution and information through each workflow.

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