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Customer Communication Management

This business process is aimed at managing all communication with customers including assigning responsible persons, drafting and managing release notes, managing communication channels and automating email sending.

Workflow template includes the following steps

Step 1 — Assign Responsible Person

Identify and assign a person who will be responsible for managing all customer communications.

Due Date

Output Field Conditions

Step 2 — Draft Release Notes

Draft all the release notes that will be made to customers.

Output Field

Step 3 — Manage Communication Channels

Identify and manage all the communication channels that the business will use to communicate with customers.

Due Date

Output Field Conditions

Step 4 — Automate Email Sending

Set up a system for automating the sending of emails to customers.



This workflow template can be used as is or edited, added to and expanded upon. You can delete steps you don’t need or add steps specific to the operations of your company.

Streamline your business process by deploying our library workflow template
and then customizing it to best meet your needs

The Purpose of Customer Communication Management

The Customer Communication Management process is a vital aspect of any business. It ensures that all communications with customers are handled in a professional, timely, and efficient manner. This process involves assigning a person responsible for managing all communications, drafting and managing all the release notes made to customers, managing communication channels, and even automating the sending of emails.

The benefits of having this process are manifold. Firstly, it ensures that there is a clear line of communication between the business and its customers. This can help to build trust and foster a positive relationship. Secondly, it helps to ensure that all communications are consistent and on-brand. This can help to enhance the business’s image and reputation. Thirdly, by automating the sending of emails, it can save a significant amount of time and resources. This can help to improve efficiency and productivity.

Moreover, having a dedicated person responsible for managing communications can help to ensure that all communications are handled in a timely manner. This can help to prevent any potential miscommunications or misunderstandings. In addition, by managing all the release notes made to customers, it can help to ensure that all important information is communicated effectively. Lastly, by managing communication channels, it can help to ensure that customers can easily reach the business through their preferred method of communication.

Streamline your business process by deploying our library workflow template
and then customizing it to best meet your needs

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With Pneumatic’s AI-powered workflow template generator, you can engage in full-fledged business process discovery: just describe what’s going on at your company and Pneumatic will formalize it for you as a workflow template.

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You can further customize the generated workflow template by inviting team members and assigning tasks to them, setting deadlines for each workflow and task, and adding conditions and variables to direct the flow of execution and information through each workflow.

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