Unlimited users just $99/month

Your whole organisation for one fixed price

Book a demo
View all templates

Concierge Services

A process to handle and fulfill hotel guest requests for restaurant, museum, concert, and theater reservations.

Workflow template includes the following steps

Step 1 — Receive Request

Receive the request from the guest and evaluate if it contains specific information or if the guest is looking for suggestions.

Due Date

Output Field Conditions

Step 2 — Evaluate Request

Move the card to the corresponding phase based on the type of request, and fill out the extra info on the demand by calling the guest room.

Output Field

Step 3 — Provide Suggestions

Suggest a few options that fit into the desired profile.

Due Date

Output Field Conditions

Step 4 — Book and Confirm

Book the chosen option and send an automatic email to the guest with his booking confirmation or ticket attached.

+3

Conditions

This workflow template can be used as is or edited, added to and expanded upon. You can delete steps you don’t need or add steps specific to the operations of your company.

Streamline your business process by deploying our library workflow template
and then customizing it to best meet your needs

The Purpose of Concierge Services

The Concierge Services process is designed to streamline the handling and fulfillment of hotel guest requests for various services such as restaurant, museum, concert, and theater reservations. This process not only enhances the guest experience but also improves the efficiency of the concierge team.

The process begins with the guest making a request via a public form. This ensures that the request is captured accurately and nothing is lost in translation. The concierge team then receives the request and evaluates it to determine if it is ready for booking. This evaluation stage is crucial as it helps to ensure that the team has all the necessary information to fulfill the request.

If the guest is looking for suggestions, the process is designed to handle this as well. The request is moved to the corresponding phase based on the type of request. The team then fills out additional information on the demand by calling the guest room and suggesting a few options that fit into the desired profile. This personalized service helps to enhance the guest experience and ensures that the guest gets exactly what they are looking for.

Once the guest has chosen their preferred option, the concierge team books it and sends an automatic email to the guest with their booking confirmation or ticket attached. This seamless process ensures that the guest is kept informed at all stages and that there are no last-minute surprises.

Streamline your business process by deploying our library workflow template
and then customizing it to best meet your needs

Let Pneumatic Build a Unique Template for You

Pneumatic revolutionizes workflow management by leveraging AI to create custom workflow templates based on user-supplied prompts. Here’s how it works: you provide a brief description of the business process you need. Pneumatic’s AI algorithms analyze the prompt to understand the requirements, and specific tasks involved. Within minutes, a bespoke workflow template is generated in perfect alignment with your specific needs and requirements.

With Pneumatic’s AI-powered workflow template generator, you can engage in full-fledged business process discovery: just describe what’s going on at your company and Pneumatic will formalize it for you as a workflow template.

Use our Workflow Template Generator to create a customized template
for this business process based on your prompt

Learn more about Free Workflow Template Generator


Create an Account to Instantly Use
Our Workflow Template Generator

You can further customize the generated workflow template by inviting team members and assigning tasks to them, setting deadlines for each workflow and task, and adding conditions and variables to direct the flow of execution and information through each workflow.

Start Your 7-Day Unlimited Plan Trial

The server is not respondingPlease try again later