Concierge Services

Workflow template includes the following steps

This workflow template can be used as is or edited, added to and expanded upon. You can delete steps you don’t need or add steps specific to the operations of your company.

The Purpose of Concierge Services

The Concierge Services process is designed to streamline the handling and fulfillment of hotel guest requests for various services such as restaurant, museum, concert, and theater reservations. This process not only enhances the guest experience but also improves the efficiency of the concierge team.

The process begins with the guest making a request via a public form. This ensures that the request is captured accurately and nothing is lost in translation. The concierge team then receives the request and evaluates it to determine if it is ready for booking. This evaluation stage is crucial as it helps to ensure that the team has all the necessary information to fulfill the request.

If the guest is looking for suggestions, the process is designed to handle this as well. The request is moved to the corresponding phase based on the type of request. The team then fills out additional information on the demand by calling the guest room and suggesting a few options that fit into the desired profile. This personalized service helps to enhance the guest experience and ensures that the guest gets exactly what they are looking for.

Once the guest has chosen their preferred option, the concierge team books it and sends an automatic email to the guest with their booking confirmation or ticket attached. This seamless process ensures that the guest is kept informed at all stages and that there are no last-minute surprises.

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With Pneumatic’s AI-powered workflow template generator, you can engage in full-fledged business process discovery: just describe what’s going on at your company and Pneumatic will formalize it for you as a workflow template.