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Application Maintenance and Support

This process aims to manage and organize the support issues reported in a business using a kanban model.

Workflow template includes the following steps

Step 1 — Issue Reporting

In this step, the issue is reported by the user. The user provides the title and description of the issue.

Due Date

Output Field Conditions

Step 2 — Issue Review

The reported issue is reviewed by the support team to understand its severity and impact.

Output Field

Step 3 — Issue Assignment

Based on the review, the issue is assigned to the appropriate team or individual for resolution.

Due Date

Output Field Conditions

Step 4 — Issue Resolution

The assigned team or individual works on resolving the issue and updates the status upon completion.



This workflow template can be used as is or edited, added to and expanded upon. You can delete steps you don’t need or add steps specific to the operations of your company.

Streamline your business process by deploying our library workflow template
and then customizing it to best meet your needs

The Purpose of Application Maintenance and Support

Support is a crucial area in any business, especially those that rely heavily on applications for their day-to-day operations. With a multitude of issues being reported on a daily basis, it can be a daunting task to organize and manage them all. This is where our ‘Application Maintenance and Support’ process comes into play.

The process is designed around the Kanban model, a visual system for managing work as it moves through a process. The model provides an effective measure the number of cards in the template allowing the manager to perform at his best. This not only helps in prioritizing and tracking the progress of each issue but also aids in identifying bottlenecks in the process, enabling managers to take corrective action promptly.

The benefits of having this process are manifold. It leads to improved efficiency and productivity, as tasks are clearly laid out and can be easily monitored. It also enhances customer satisfaction as issues are resolved in a timely and organized manner. Overall, the ‘Application Maintenance and Support’ process can be a game-changer in managing support issues in a business.

Streamline your business process by deploying our library workflow template
and then customizing it to best meet your needs

Let Pneumatic Build a Unique Template for You

Pneumatic revolutionizes workflow management by leveraging AI to create custom workflow templates based on user-supplied prompts. Here’s how it works: you provide a brief description of the business process you need. Pneumatic’s AI algorithms analyze the prompt to understand the requirements, and specific tasks involved. Within minutes, a bespoke workflow template is generated in perfect alignment with your specific needs and requirements.

With Pneumatic’s AI-powered workflow template generator, you can engage in full-fledged business process discovery: just describe what’s going on at your company and Pneumatic will formalize it for you as a workflow template.

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You can further customize the generated workflow template by inviting team members and assigning tasks to them, setting deadlines for each workflow and task, and adding conditions and variables to direct the flow of execution and information through each workflow.

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