Results for “CS and Support”
Shipment Tracking
A process for tracking the current location of a product shipment. It monitors whether the shipment has been posted, is en route, or has been delivered.
Technical Repair
This business process focuses on managing and fulfilling customer requests for appliance and electronics repairs in a timely and efficient manner.
Warranty Claim
A structured process to manage and track customer's warranty claims in case of product malfunction or defect.
Warranty Management
Managing the entire product warranty process, from diagnosis to repair, while also establishing the required time and cost.
Customer Satisfaction Survey - Phone
A structured process for conducting post-sales customer satisfaction surveys via phone.