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IT Order Management

A process to track and manage IT maintenance and failure issues.

Workflow template includes the following steps

Step 1 — Issue Reporting

In this step, the employee reports the IT issue they are experiencing.

Due Date

Output Field Conditions

Step 2 — Issue Assessment

The IT team assesses the reported issue to determine its impact and urgency.

Output Field

Step 3 — Issue Resolution

The IT team works on resolving the issue based on its priority.

Due Date

Output Field Conditions

Step 4 — Issue Closure

Once the issue is resolved, it is closed, and the employee is informed.



This workflow template can be used as is or edited, added to and expanded upon. You can delete steps you don’t need or add steps specific to the operations of your company.

Streamline your business process by deploying our library workflow template
and then customizing it to best meet your needs

The Purpose of IT Order Management

The IT Order Management process is crucial in any organization that relies on IT infrastructure for its operations. This process not only ensures the smooth running of the IT systems but also minimizes downtime, which could otherwise affect productivity.

The IT Order Management process helps in tracking and managing all maintenance and failure issues reported by employees. This means that issues are addressed promptly, ensuring that employees can continue with their work with minimal interruptions. This process also helps in identifying recurrent issues, which can then be addressed to prevent future occurrences.

Another benefit of the IT Order Management process is that it helps in prioritizing issues. Not all IT issues reported by employees will have the same urgency or impact on operations. Therefore, this process helps in determining which issues should be addressed first, based on their urgency and impact.

The IT Order Management process also promotes transparency and accountability. When an issue is reported, it is logged and tracked until it is resolved. This means that there is a record of all issues, who reported them, who handled them, and how they were resolved. This information can be useful in case of any disputes or for future reference.

In conclusion, the IT Order Management process is vital in ensuring the smooth running of IT systems, minimizing downtime, prioritizing issues, and promoting transparency and accountability.

Streamline your business process by deploying our library workflow template
and then customizing it to best meet your needs

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With Pneumatic’s AI-powered workflow template generator, you can engage in full-fledged business process discovery: just describe what’s going on at your company and Pneumatic will formalize it for you as a workflow template.

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You can further customize the generated workflow template by inviting team members and assigning tasks to them, setting deadlines for each workflow and task, and adding conditions and variables to direct the flow of execution and information through each workflow.

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